1. Introduction
Welcome to Yakoo ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Services").
By using Yakoo, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
We collect several types of information from and about users of our Services:
Personal Information:
- Name, email address, phone number, and profile photo
- Government-issued ID (for driver verification)
- Payment information (processed securely through our payment partners)
- Device information and IP address
Location Information:
- Real-time GPS location (required for ride-sharing and delivery services)
- Trip routes and history
- Pickup and drop-off locations
Usage Information:
- App usage statistics and preferences
- Transaction history and order details
- Communication records with drivers and support
- Ratings and reviews you provide
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Connect you with drivers, delivery partners, and service providers
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities in connection with our Services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize your experience and deliver content relevant to your interests
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS technology
- Secure servers and databases with access controls
- Regular security assessments and monitoring
- Employee training on data protection practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Restriction: Request restriction of processing your information
- Portability: Request transfer of your information to another service
- Objection: Object to certain types of processing
To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.
8. Account Deletion and Data Retention
We provide a straightforward way for you to delete your account and all associated personal data. You can request the deletion of your account at any time through the following methods:
- In-App: Go to your Profile settings and select "Delete Account". This will permanently remove your profile, photos, and authentication data.
- Online Request: If you have uninstalled the app, you can contact us at u7434985588@gmail.com to request data deletion.
Upon account deletion, all personal information, including your email and uploaded images, will be permanently removed from our active databases, subject to any legal obligations to retain certain records.
8 Childrens Privacy
Our Services are not intended for children under 18 years of age. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children under 18 without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
For significant changes, we will provide more prominent notice (including, for certain services, email notification of Privacy Policy changes).
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: u7434985588@gmail.com
- Address: Yakoo Technologies, Malabo, Equatorial Guinea
- Phone: +240 222 211 131
- Data Protection Officer: dpo@yakoo.app
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.